Orders
What payment methods do you accept?
Checkout shows the payment and financing options available for your order.
What is your return policy?
Review our refund policy before sending a part back. Email us with your order number and the part you’d like to return.
Can I change or cancel my order?
Email us as soon as possible with your order number and the change you need. We’ll check the order status and confirm your options. Once an order is confirmed, it cannot be cancelled.
Products
How do I find the right part for my vehicle?
Use the vehicle selector or search by manufacturer part number. Check the fitment notes on the product page. If you’re unsure, email us with your year, make, model, engine, and the part number you’re looking at.
What if a part doesn’t fit?
Email us with your order number, part number, and vehicle details so we can check fitment and explain your options under our refund policy.
Can I order a part that’s out of stock?
If the product offers a pre-order option, you can place an order or request an ETA first. For other items, email us with the part number and we’ll check availability.
Do you offer warranties on your products?
Warranty coverage varies by manufacturer and product. Email us with the part number and, if you’ve already purchased it, your order number so we can confirm the coverage and next steps.
Shipping
Do you ship internationally?
Yes, we ship worldwide. Available shipping options depend on the part and destination. Enter your address at checkout to see your options. If no shipping option appears, email us with the part number and your city, country, and postal code so we can check what’s available.
See our shipping policy for more details.
How long does shipping take?
- Stocking orders usually ship in 1–3 weeks.
- Special orders and pre-orders are usually fulfilled within 4–6 weeks.
- All other orders usually ship the same day.
Orders shipping from the U.S. to Canada have a prepaid duties option at checkout. Email us if you’d like us to check Canadian stock.
If you need the part by a specific date, email us with the part number and your postal or ZIP code for an estimate.
How can I track my order?
Use the tracking link in your shipping confirmation email. If you can’t find it, email us with your order number.
Still have a question? Email GTR Auto.
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